Crickex believes that gaming should always be fun, never a burden. This page explains the responsible gaming tools available to every Crickex player in Bangladesh, how to recognise when gaming stops being enjoyable, and how to get help if you need it. Your wellbeing comes first — always.
Gaming on Crickex is for entertainment only. Never bet money you cannot afford to lose. If gaming is affecting your daily life, use the tools on this page or contact [email protected] immediately.
Contact Crickex support at [email protected] or use live chat on the platform.
Responsible gaming means playing on Crickex in a way that stays fun, stays within your means, and never interferes with your daily life, relationships, or finances. Crickex is an entertainment platform — it is not a way to make money, solve financial problems, or escape stress. When gaming is approached with that mindset, it stays enjoyable.
Crickex is committed to responsible gaming as a core part of how the platform operates. That means providing tools that give every player in Bangladesh full control over their gaming activity, monitoring accounts for signs of harmful behaviour, and making it easy to get help when it is needed. Responsible gaming on Crickex is not just a policy — it is built into the platform.
The responsible gaming tools on Crickex are available to every registered player at no cost. You do not need to justify using them. Setting a deposit limit or taking a break is a sign of smart, healthy gaming — not a problem. Crickex encourages all players to use these tools proactively, before any issues arise.
If you ever feel that your gaming on Crickex is becoming more than entertainment — if you are chasing losses, spending more than you planned, or feeling anxious when you are not playing — please use the tools on this page or contact the Crickex support team immediately. There is no shame in asking for help, and Crickex will support you every step of the way.
Crickex provides a full suite of responsible gaming tools that put you in control of your experience on the platform. Every tool is free, available instantly, and can be activated directly through your account settings or by contacting the Crickex support team.
Set a daily, weekly, or monthly cap on how much BDT you can deposit into your Crickex account. Once set, limits take effect immediately and cannot be increased for 24 hours.
Set a maximum session duration so Crickex will remind you — or automatically log you out — when your chosen time is up. Helps you stay aware of how long you have been playing.
Define the maximum amount you are comfortable losing in a given period. When your loss limit is reached, Crickex will prevent further bets until the limit period resets.
Take a short break from Crickex for 24 hours, 7 days, or 30 days. During a cool-off period your account is temporarily suspended and you will not receive any promotional communications.
Permanently or long-term exclude yourself from Crickex. Self-exclusion is irreversible for the chosen period and blocks all access to your account, including deposits and gameplay.
Review your full gaming history on Crickex at any time — deposits, withdrawals, bets placed, and time spent. Staying informed about your own activity is the first step to staying in control.
Setting limits on your Crickex account is straightforward. You can manage all responsible gaming settings directly from your account dashboard, or contact the Crickex support team via live chat or email to have limits applied on your behalf.
Visit crickex.onl and log in using your registered email and password. If you have not registered yet, create a free account first.
Navigate to your profile menu and select "Responsible Gaming" or "Account Limits" from the settings panel.
Select from deposit limits, loss limits, session time limits, or cool-off periods. Enter your preferred amount or duration in BDT or hours/days.
Confirm your selection. Limits that reduce your current allowance take effect immediately. Requests to increase a limit require a 24-hour cooling-off period before they apply.
If you need help setting limits or want to activate self-exclusion urgently, contact the Crickex team at [email protected] or via live chat. The team is available 24/7.
Crickex applies a mandatory 24-hour delay before any limit increase takes effect. This cooling-off period is designed to protect you from impulsive decisions. Decreasing a limit always takes effect immediately.
Problem gambling can develop gradually. Many players do not realise there is an issue until it has already affected their finances, relationships, or mental health. Crickex wants every player in Bangladesh to be aware of the early warning signs so they can take action before things escalate.
The following are common signs that gaming on Crickex — or any platform — may be becoming a problem:
If you recognise any of these signs in yourself, please use the responsible gaming tools available on Crickex or reach out to the support team. Acknowledging the issue is the most important first step.
The earlier you use Crickex's responsible gaming tools, the easier it is to stay in control. Do not wait until gaming becomes a serious problem. Set your limits today and review them regularly.
Answer the following questions honestly. If you answer "yes" to two or more of these questions, Crickex strongly recommends using the responsible gaming tools on this page or speaking to a support professional.
Have you ever spent more money on Crickex than you originally planned to in a single session?
Have you ever tried to win back money you lost on Crickex by placing more bets?
Have you ever felt guilty, ashamed, or stressed about your gaming activity on Crickex?
Has anyone close to you — a family member or friend — expressed concern about how much you play or spend?
Have you ever used money meant for essential expenses (food, rent, bills) to deposit on Crickex?
Do you find yourself thinking about gaming on Crickex frequently when you are not playing?
Have you ever tried to reduce or stop your gaming activity but found it difficult to follow through?
Do you use gaming on Crickex as a way to escape from stress, anxiety, or personal problems?
Two or more "yes" answers suggest that your gaming habits may benefit from professional support. Please contact [email protected] or activate a cool-off period or self-exclusion through your Crickex account settings.
Self-exclusion is the most powerful responsible gaming tool available on Crickex. When you self-exclude, your account is fully suspended for the period you choose. You will not be able to log in, deposit, place bets, or receive any promotional communications from Crickex during the exclusion period.
Crickex offers the following self-exclusion options:
Self-exclusion takes effect immediately upon request. To activate self-exclusion, go to your account settings and select "Self-Exclusion", or contact the Crickex support team via live chat or email at [email protected]. The support team will process your request within one hour.
During a self-exclusion period, any remaining balance in your Crickex account will be held securely and returned to you upon the expiry of the exclusion period (or immediately upon request for permanent exclusions). Crickex will not contact you with any marketing or promotional material during your exclusion.
Once self-exclusion is activated on Crickex, it cannot be reversed before the chosen period ends. This is intentional — it is designed to protect you. Please consider your decision carefully before activating a long-term or permanent exclusion.
Crickex is strictly an 18+ platform. No person under the age of 18 is permitted to register, deposit, or play on Crickex under any circumstances. Crickex uses age verification checks during the registration process and during KYC verification to enforce this policy.
If you share a device with younger family members, Crickex strongly recommends taking the following steps to prevent underage access:
If you suspect that a minor has accessed or registered on Crickex, please contact [email protected] immediately. Crickex will investigate and take immediate action, including closing the account and returning any deposits.
If you are struggling with your gaming habits, you do not have to deal with it alone. Crickex support is available 24 hours a day, 7 days a week to help you activate any responsible gaming tool, answer your questions, or simply listen. Reaching out is always the right move.
The fastest way to reach Crickex. Available 24/7 directly on the platform. Use live chat to activate limits, request a cool-off, or ask any responsible gaming question.
Send your request to [email protected]. For urgent responsible gaming requests, mark your email as "Urgent – Responsible Gaming" and the team will prioritise your case.
Common responsible gaming questions are answered in the Crickex FAQ. Check there for quick guidance on using account tools.
All responsible gaming tools — deposit limits, session limits, cool-off, and self-exclusion — are accessible directly from your Crickex account settings panel after logging in.
Crickex is built around player wellbeing. Here is what responsible gaming on Crickex looks like in practice for every player in Bangladesh.
Set daily, weekly, or monthly deposit caps in BDT that match your personal budget. Crickex enforces these limits automatically — no willpower required. Reducing a limit takes effect instantly; increasing one requires a 24-hour wait.
Need a short break? Activate a 24-hour, 7-day, or 30-day cool-off period on Crickex. Your account is suspended for the duration and all marketing communications are paused. No questions asked.
Self-exclusion on Crickex takes effect within one hour of your request. Choose from 6 months, 1 year, 5 years, or permanent exclusion. Your account balance is held safely and returned when the period ends.
Every bet, deposit, withdrawal, and session on Crickex is logged and accessible in your account history. Reviewing your own activity regularly is one of the most effective responsible gaming habits you can build.
Crickex verifies the age of every player during registration and KYC. No one under 18 can access the platform. If you share a device with younger family members, always log out after your session.
The Crickex support team is available around the clock via live chat and email. Whether you need help setting limits, activating self-exclusion, or just want to talk through your concerns, the team is always there.
Crickex is here to make gaming fun for players across Bangladesh. Register today, set your limits from day one, and enjoy the platform knowing that your wellbeing is always the top priority.
18+ only. Gambling involves financial risk. Please play responsibly. If gaming stops being fun, use the tools on this page or contact [email protected].