Crickex Privacy Policy for Bangladesh Players

This Privacy Policy describes how Crickex ("Crickex", "we", "us", "the platform") collects, uses, stores, and protects the personal data of players who register and use the Crickex platform at crickex.onl. This policy applies to all Crickex services, including the website, the Crickex mobile app, and any associated services.

Crickex is committed to protecting the privacy of every player in Bangladesh. We understand that sharing personal information online requires trust, and we take that responsibility seriously. This policy is written in plain language so that every Crickex player can understand exactly what happens to their data — no legal jargon, no vague statements.

By registering on Crickex or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside the Crickex Terms and Conditions.

If you have any questions about how Crickex handles your personal data, contact the support team at [email protected] at any time.

Crickex collects personal data from players in several ways — directly when you register or make a transaction, automatically when you use the platform, and occasionally from third-party verification providers. Here is a breakdown of the categories of data Crickex collects:

Crickex does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or political opinions. The only sensitive category data Crickex may process is identity verification documents, which are required by law for KYC compliance.

Crickex uses your personal data only for legitimate purposes directly related to operating the platform and providing services to players in Bangladesh. We do not use your data for purposes beyond what is described in this Privacy Policy.

• Account Management: Your registration data is used to create and manage your Crickex account, verify your identity, and keep your account secure.
• Payment Processing: Your payment data is used to process deposits and withdrawals in BDT via bKash, Nagad, Rocket, and bank transfer.
• Platform Improvement: Usage and technical data helps Crickex identify bugs, improve game performance, and enhance the overall player experience.
• Fraud Prevention: Crickex uses device and usage data to detect suspicious activity, prevent fraud, and protect the integrity of the platform.
• Responsible Gaming: Crickex monitors player activity to identify signs of problem gambling and to apply responsible gaming tools where appropriate.
• Legal Compliance: Crickex processes and retains certain data to comply with applicable laws, including anti-money laundering (AML) regulations.
• Customer Support: Communications data is used to respond to your queries and resolve any issues with your Crickex account.
• Marketing: With your consent, Crickex may send you promotional emails or notifications about bonuses and new games. You can opt out at any time.

Crickex will never use your personal data to make automated decisions that significantly affect you without giving you the opportunity to request human review.

Crickex does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data may be shared only in the following limited circumstances:

• Payment Processors: Crickex shares necessary payment data with bKash, Nagad, Rocket, and banking partners solely to process your transactions. These providers are bound by their own privacy obligations.
• Identity Verification Providers: During KYC verification, Crickex may share your identity documents with licensed third-party verification services. These providers process your data only for verification purposes.
• Game Providers: Some games on Crickex are provided by third-party game studios. These providers may receive anonymised usage data to ensure game performance and fairness.
• Regulatory Authorities: Crickex may be required by law to share player data with regulatory bodies, law enforcement agencies, or financial intelligence units. Crickex will only do so when legally obligated.
• Business Transfers: In the event of a merger, acquisition, or sale of Crickex assets, player data may be transferred to the acquiring entity. Players will be notified of any such transfer.

All third parties who receive data from Crickex are required to handle that data securely and in accordance with applicable privacy laws. Crickex does not permit third parties to use your data for their own marketing purposes.

Crickex uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. A cookie is a small text file stored on your device when you visit Crickex.

• Essential Cookies: Required for the Crickex platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options on Crickex.
• Analytics Cookies: Help Crickex understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Marketing Cookies: Used with your consent to deliver relevant promotions and bonus offers. You can opt out of marketing cookies at any time via your browser settings.

You can control cookie settings through your browser. Note that disabling essential cookies may prevent some parts of the Crickex platform from working correctly. For more details on managing cookies, refer to your browser's help documentation.

Crickex takes the security of your personal data seriously and implements industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse.

• All data transmitted between your device and Crickex is encrypted using 256-bit SSL/TLS encryption.
• Payment details are never stored in plain text on Crickex servers. Card and mobile banking numbers are tokenised.
• Crickex servers are protected by firewalls, intrusion detection systems, and regular security audits.
• Access to player data within Crickex is restricted to authorised personnel only, on a need-to-know basis.
• Crickex conducts regular penetration testing and vulnerability assessments to identify and address security risks.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your Crickex account has been compromised, contact support immediately via live chat or email at [email protected].

Crickex retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable law and regulatory obligations.

• Active Accounts: All personal data associated with an active Crickex account is retained for the duration of the account's activity.
• Closed Accounts: Following account closure, Crickex retains transaction records, identity verification documents, and account history for a minimum of five years to comply with anti-money laundering regulations.
• Support Communications: Live chat transcripts and support emails are retained for up to two years for quality assurance and dispute resolution purposes.
• Marketing Data: If you have opted in to marketing communications, your contact preferences are retained until you opt out. Upon opting out, your data is removed from marketing lists within 30 days.

Once the applicable retention period has expired, Crickex securely deletes or anonymises your personal data so that it can no longer be linked to you.

As a Crickex player, you have the following rights over your personal data. To exercise any of these rights, contact [email protected] with your request. Crickex will respond within 30 days.

Crickex is strictly an 18+ platform. Crickex does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on Crickex or provide any personal data to the platform.

If Crickex discovers that personal data has been collected from a player who is under 18, that data will be immediately deleted and the associated account will be permanently closed. Any deposits made by an underage player will be returned, and any winnings will be forfeited.

If you believe a minor has registered on Crickex, please contact [email protected] immediately so the matter can be investigated and resolved.

Crickex may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes to this Privacy Policy, Crickex will make reasonable efforts to notify registered players via email or an in-platform notification. However, it is your responsibility to review this policy periodically to stay informed of how Crickex handles your data.

Continued use of the Crickex platform after an updated Privacy Policy has been published constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Crickex handles your personal data, please get in touch using any of the following channels: